Contact information
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Contact Information
Get in Touch
We are here to help! Whether you have a question about an existing order, need assistance with a product, or just want to share your feedback, the Sans Soucci team is ready to assist you.
Customer Support
Our primary and most efficient method of communication is via email. This allows us to keep a clear record of your request and provide you with the most accurate and detailed assistance possible.
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Email: support@wearsanssoucci.com
We strive to respond to all customer inquiries within 24 to 48 hours. Please include your order number in the subject line if your question is related to a recent purchase.
Business Hours
Our customer service team operates and processes inquiries during the following hours:
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Monday to Friday: 9:00 AM to 5:00 PM
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Weekends and Holidays: Closed
Please note that any emails or requests submitted outside of these standard business hours will be prioritized and addressed on the following business day.
Order Tracking
If you are looking for an update on your shipment, please ensure you have checked your email for the tracking link provided upon dispatch. Tracking information may take up to 48 hours to update in the carrier's system after you receive the notification.